FAQ

Vehicles & stock

What is the difference between FOB, CIF and C&F (CFR) prices? Can I request vehicles not listed in your stock? What does "Reserved" mean? Can I see the vehicles physically? Do you provide spare keys? Why do some stocks don't have pictures?

Payment

What is a proforma invoice? What form of payment do you accept? How soon should I make a payment for the vehicle I reserved? What currencies do you accept? Can I cancel an order after it has been shipped? How long does it take for Sorocars to receive my payment? Who will pay the bank transfer fees?

Shipping

What information are needed to start the shipping process? Are pre-export inspections required? How long does it take for the shipping vessel to reach the port of discharge? How can I get information regarding my shipping? Is there any possibility that the shipping schedule will change? Why is the shipping vessel's eta blank?

Documents

What is the DHL delivery address? What are the consignee and the notify party? What documents will I receive from SORO Cars? Can I verify documents before you send them?